Life’s Too Short for Boring Laundry: The Basics

How Does The Pickup, Delivery & Payment Processing Work?
After you have submitted your Laundry PICK-UP Request form for laundry service via our website, your Laundry Lady will confirm with you directly. Your Laundry Lady will pick up your laundry at your front door or other specified area. Your Laundry Lady will sort your laundry, wash, dry, fold.  Your Laundry Lady will forward an invoice via email or text (per your preference), simply click the link “PAY NOW” on your invoice to complete your transaction and your Laundry Lady will confirm drop off date, time and location. Cash is not accepted.
Is There A Specific Bag Or Container For My Laundry?

Not at all, just place your items in your designated basket or bag, and we’ll take it from there.

Is There A Minimum Order Size For My Laundry?
YES, Please check with your Laundry Ladies Profile Page for details.
Is There Any Contract Or Long-term Commitment?
None whatsoever.  You can cancel or suspend your laundry service with your particular Laundry Lady at any time.
Same Day Service
Yes! Please check your Laundry Ladies Profile Page for additional fees/details.
When Will I Get My Laundry Back?
Your Laundry Lady will return your laundry typically within 24 hours, with the exception of Fridays, holidays and if emergencies arise.  If your laundry lady needs additional time to complete your laundry service, she will contact you directly to make arrangements. Your convenience is our priority. The pick up and delivery times are flexible. We generally use a two hour window and will do our best to accommodate your schedule. Please check with your Laundry Ladies Profile Page for pick up and delivery details.
When Is The Latest I Can Schedule A Pick Up?
Please check with your Laundry Ladies Profile Page for pick up and delivery details.

When In Doubt, Laundry It Out: (More Details)

I Won’t Be Home, Where Should I Leave My Laundry?
We understand that everyone is busy and might not be home at the time of pick up or delivery.  Please put your laundry in a basket, hamper, plastic bin or other structured container so that the laundry will remain folded easily.  You can leave it at your front door or other specified area.  If you don’t have something structured, bags will work as well, the laundry will be delivered back to you in clean bags.
I Forgot To Leave My Laundry Out On Pick Up Day. What Should I Do?
Please check with your Laundry Ladies Profile Page for pick up, delivery and additional fee details.
Can A Pick Up And Delivery Be At A Different Address?
Typically yes, though we recommend checking with your Laundry Ladies Profile Page details.
What Happens If Something Is Missing Or Damaged?
Our Laundry Ladies care for your clothes as if they were their own.  They understand that you are trusting them with your laundry and your trust is very important to them.  Your laundry goes directly from your hands to theirs.  No third party person/place is doing your laundry.  It will NEVER be washed with anyone else’s laundry. If you believe something is missing please let your Laundry Lady know immediately. If an item is damaged during the washing process, your Laundry Lady will work with you directly to sort out any issues/concerns.  Please make sure to read your Laundry Ladies Profile Page pertaining to her individual laundry service terms and conditions.
Can I Put My Weekly Pick Ups And Deliveries On Hold While I’m On Vacation Or Out Of Town?
Yes! Please check your Laundry Ladies Profile Page for details..

Embrace The Clean Vibes

Where Will My Laundry Be Cleaned?
Most Laundry Ladies work from home and pride themselves on providing a personalized service in a clean environment for their customers.  Laundry Ladies are unable to offer laundry service in your home as they are not licensed and insured to do so.  Did you know?  Anyone can become a Laundry Lady or Laundry Lad Licensee.  If you are interested, please see the LINK on our HOME PAGE to apply.
What Type Of Laundry Products Are Used?
Typically our Laundry Ladies use a free and clear detergent. Feel free to request certain products on your pickup form.
Do You Treat Stains?
Yes! Please check your Laundry Ladies Profile Page for details..
Can I Make Special Laundry Requests?
Yes! Please check your Laundry Ladies Profile Page for details..